Frequently Asked Questions
1.Do you ship internationally?
Espresso Coffee Shop is pleased to ship to hundreds of countries worldwide.If FedEx or DHL delivers to your country, we will usually ship to it.
2. What about warranty and service (in case something goes wrong with the machine)?
The products sold at Espresso Coffee Shop are covered by a 2 years EU European Union Manufacturer warranty (1 year for rest of the world).
For more info pls click here
3. Do you have a return policy if I am not satisfied?
Espresso Coffee Shop is committed to your complete satisfaction. If any product you purchase from Espresso Coffee Shop does not meet your expectations, you may return it within 30 days without giving any reason for doing so. Returned goods must be in perfect conditions and undamaged. All returns must be professionally packed, using the original packaging materials. Please send an email or fax to the customer service, requesting instructions for the items you would wish to return. Shipping and handling charges are non refundable.
4. How do I determine shipping rates?
Espresso Coffee Shop is doing its best to offer the lowest shipping prices, charging our customers only a part of the real shipping cost. The shipping fees are based on the value of the items and the method of shipment; each country zone has different delivery cost that is clearly indicated in the order form. Should you be entitled to a free shipping offer please check the free shipping option in the shopping cart. For further information on shipping costs click here
There is no obligation to purchase unless you complete the transaction; so feel free to add things to your shopping cart. If you would like to place a large order, please e-mail us and ask us to quote the shipping. For large orders, we are often able to save considerable sums on shipping costs.
5. In addition to the cost for the purchase, what would the approximate duty charge be?
All deliveries within the EU (European Union) are duty free. Import duties for deliveries to all other countries are paid by our customers at delivery. Please contact your local customs office to inquire about the duty rate.
Herebelow import the duty rate for our main overseas markets:
- USA 4.33%
- AUSTRALIA 15%
- JAPAN 5%
- HONG KONG FREE
- SINGAPORE 7%
6. Will you accept credit cards?
We accept Visa, Master Card, American Express.You have to fill in the requested form on-line or off line. Your credit card is not charged until your order is shipped. We do not release your credit card information to any outside organizations. The transferring of your credit card information is safely handled by our secure server. You will be charged in Euro, the equivalent in your local currency will be calculated directly by your bank.
7. What are the shipping options?
We use Federal Express, TNT or UPS service to ship our machines.
8. What is the estimate delivery time?
We ship out our international orders quickly. If an item is in stock, it will normally be sent out the next day. After that, it depends on the method of delivery you have chosen when you placed your order. For Europe and North America the average delivery time is 2-4 working days, 4-6 days for the rest of the world.
9. Are the items insured?
All the items we ship are covered by assurance.
10. Are the items currently in stock?
All 220 Volt and most of 110 Volt items are normally in stock for immediate delivery. If not please allow us about 10days to deliver
11. Can I get a tracking number for my shipment?
We will e-mail you a tracking number that you can use to track your package through TNT, UPS FedEx. Depending on when the delivery company picks up your package at Espresso Coffee Shop , this tracking number may not be entered into their system until the next business day. That means if your order is shipped late Friday afternoon or on Saturday, they may not scan your package until Monday, and your tracking number may not work until then.
12. What payments does Espresso Coffee Shop accept for International orders?
We accept credit cards or bank transfer payments Cash on Delivery ( only for shipping within EU Countries over Euro 300.00 ) and Paypal
If you live in a low risk country, are placing a small order and we are shipping to the address listed on your credit card then we will usually just charge your credit card. In many other cases, we require payment in advance via wire transfer. Please feel free to place your order. If we require a wire transfer, we’ll contact you immediately. If you live in a high risk country, the easiest and cheapest payment method is via wire transfer.
13. Do you sell parts for the machines?
We have available in stock the most requested spare parts like gaskets, pressure gauge filters. All parts can be available on request.