International Shipping FAQs
Q) Do you ship internationally?
A) Espresso Coffee Shop is pleased to ship to hundreds of countries worldwide.
If FedEx or TNT or UPS delivers to your Country, we will usually ship to it.
Q) How do I determine shipping rates?
A) Espresso Coffee Shop is doing its best to offer the lowest shipping prices, charging our customers only a part of the real shipping cost. The shipping fees are based on the value of the items and the method of shipment, gross weight of goods and Country destination; each Country has different delivery cost that is clearly indicated in the order form.
There is no obligation to purchase unless you complete the transaction; so feel free to add things to your shopping cart. If you would like to place a large order, please e-mail us and ask us to quote the shipping. For large orders, we are often able to save considerable sums on shipping costs.
Q) How long will it take to deliver?
A) We ship out our international orders quickly. If an item is in stock, it will normally be sent out the next day. After that, it depends on the method of delivery you have chosen when you placed your order. For Western Europe and North America the average delivery time is 3-4 working days, 4-6 days for the rest of the world.
Q) Can I get a tracking number for my shipment?
A) We will e-mail you a tracking number that you can use to track your package through TNT, UPS or FedEx. Depending on when the delivery company picks up your package at Espresso Coffee Shop , this tracking number may not be entered into their system until the next business day. That means if your order is shipped late Friday afternoon or on Saturday, they may not scan your package until Monday, and your tracking number may not work until then.
Q) What payments does spresso Coffee Shop accept for International orders?
A) We accept credit cards, Paypal, bank transfer payments. Cash on delivery payments are accepted only for shipping within EU Countries, Switzerland and Norway.
If you live in a low risk country, are placing a small order and we are shipping to the address listed on your credit card then we will usually just charge your credit card. In many other cases, we require payment in advance via wire transfer. Please feel free to place your order. If we require a wire transfer, we’ll contact you immediately. If you live in a high risk country, the easiest and cheapest payment method is via wire transfer.
Q) Can VAT Tax (22%) be deducted for international orders?
A) All orders outside of the EU (European Union) qualify for TAX FREE status, this means that the final cost of your goods will have the applicable Italian VAT Tax (currently 21%) deducted, please note this does not apply to shipping costs. The final Tax Free value will show in Your Shopping Cart once you selected your Country . Shipping costs depend on gross weight of goods and Country destination.
Q) Will I still have to pay duties on my package?
A) All deliveries within the EU (European Union) are duty free. Import duties for deliveries to all other countries are paid by our customers at delivery. Please contact your local customs office to inquire about the duty rate. Herebelow the import duty rate for our main overseas markets:
- USA 4,33%
- AUSTRALIA 15%
- JAPAN 5%
- HONG KONG FREE